one little consultant's observations on using Mac in SMEs

Fragmented Google

Posted: January 7th, 2010 | Author: Peter Neal | Filed under: Tech | Tags: , , , , , , , , , | Comments

Like most of us I’ve been the frequent and appreciative beneficiary of the wonderful talents of the Google engineers, however, all too frequently I experience the downsides that are a clear consequence of the fragmented results of a company run by engineers (and sometimes I think for engineers). Take this most recent experience:

At the beginning of last year I setup Google Standard Apps for one of my clients. It is really the perfect solution for practically any business (to be honest though I know some people who pay for the business version I can’t really see the advantage; what SME really needs more than 7gb of email storage per account?).

At the same time I moved them over to my hosting account (only £25 a year inc. setup of the Google Standard Apps) but for the moment that was all she wanted to do, although we discussed re-vamping her website, we decided to leave it for the moment.

So at the end of last year we started to discuss a revamp and over the last few days we have done exactly that. In just a couple of days, with a few adaptions to a free WordPress template (cleanr if you’re interested) and we got the new site up and running. Check it out here if you’d like to take a look.

As part of this process I had to setup Google Analytics for her site and as experience has taught me rather than adding it to my account (after all I’m probably the person most likely to use it for her) I prefer now to set it up in an account in my clients name.

Now my client uses a private msn email address rather than Google. So I had to setup a new Google account for her. It is possible to setup a Google account using another email address so I used her work one (from a Google Standard Apps account) and off I went.

It surprised me that there is no method within the Google Standard Apps account management interface that would allow me to add a Google account for an individual user (or at least an administrator) or to link an existing account in any other way. Just so everything was under one roof so to speak.

It seemed a natural leap for me to assume that if you were going to use Google Apps for your website then you would likely be going to use Google Analytics, Google AdWords, Google AdSense and maybe Google Checkout to think of just a few; all of which you need a Google account for.

In the SME arena (mostly under 25 employees) if you’re a business owner then setting up an additional account for a business is pretty straightforward, though an unnecessary extra step, but if you are hiring someone to do it and you’re not sure what is going on this can place alot of power in the hands of your consultant.

Anyway to get to the point, you have to activate each of these services, individually authenticate them. For example, if you’ve verified your Google Standard Apps account, you still need to verify your Webmasters account, your Analytics account, and so on.

This all adds additional costs, additional time, and additional hassle. It’s the perfect example IMHO of an unnecessarily fragmented service. This seems to be something Google is attempting to solve (see Analytics in AdWords) but it doesn’t seem to be taking the easy route. So come on Google cut us some slack, start integrating your services.

Oh and before I go. Why do we need a separate account for Google Wave?

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Search Goddamn It…

Posted: December 30th, 2009 | Author: Peter Neal | Filed under: Tech | Tags: , , , | Comments

I’ve only had Google Chrome installed a few weeks, but it is already changing my browsing habits.

The most evident of which is using the url bar to search. This is perhaps the single most natural development of the browser I have experienced in years. It is becoming, however, quite irritating… and you’ve guessed it: I keep on expecting Safari to search using the same method.

I’ve always considered Apple to be the leading light of software minimalism, after all look at the trouble Steve Jobs went to to get rid of the screws on the Macbook Pro or the edge to edge glass on the new iMac (tablet hint anyone?) so I am puzzled that there has been no adaptation of this Chrome method to Safari.

Come on Apple give me a little New Year cheer and adapt Safari now!

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Bye Bye CDs / DVDs

Posted: December 29th, 2009 | Author: Peter Neal | Filed under: Tech | Tags: , , , , | Comments

So it’s the week before the New Year and like most of you out there I am considering my resolutions and doing some general spring cleaning. Now for geeks (and particularly those of an OCD bent) this normally includes a spring clean of various computer systems. And this year my focus has been on my CDs and DVDs.

Over the years I’ve built up a large collection of CDs and DVDs to which I’ve burnt backups of my systems, old client systems and the like. In fact I have a four stories high CD holder that my grandmother bought stuffed to the brim and overflowing to an artful stack carefully balanced on top.

Eva Solo CD HolderI also have a much more artful and pleasing desktop CD holder from Eva Solo that perches by my iMac and gives me access to those essential daily CDs and DVDs. (Did I seriously just write that? Honestly I can’t remember when I last used a CD or a DVD… Snow Leopard installation perhaps?) Anyway if you fancy one for yourself you can buy it from Amazon here.

Unfortunately although I’ve always taken basic care of my CDs I’ve never been one of those people who is insistent about always putting them immediately back in the case (or paper slip rather, I’ve way to many for actual cases) and over time they’ve become scratched and generally worn down as this rather imperfect medium for storing information tends to get. (Did anyone seriously think they’d last a decade? I’m struggling with ones five years old).

Anyway as I started to transfer the CDs to my collection of HDs it quickly became apparent that I was going to have to give them a little more tender loving care than I thought. Now I can just about hear the sigh of some you reading who always take perfect care of their CDs and DVDs, but in my defence it’s perhaps because I stopped buying CDs when I got my iPod or because I never really got into DVDs beyond a service like LoveFilm but I never thought about how damaging a few scratches could be.

So demanding an easy, quick solution, using just what I might have around the house, I remembered an old geek tale that you could repair damaged CDs with banana skins. Surely it couldn’t be true… but what the hell, I had some bananas, was a tad hungry so it seemed the way to go. But before embarking without instructions I did a quick google and returned these instructions. So rummaged through the kitchen and came up with a not too brown looking banana (it is the holidays), some window cleaner, some kitchen roll and a handy duster.

So all good to go, I picked a CD that had been giving me some difficulty. One file was repeatedly refusing to copy across (the kind of frustration I was looking to remedy). Not reading the instructions right the first time I had eaten the banana (seriously was I gonna waste it on some CDs) so I had to just use the skin. And after a couple of rub downs, followed by some squirts of window cleaner, the CD was looking better, and low behold when I inserted it into the drive it copied the file.

I was now on a mission and five hours later (did I mention I had a lot of CDs  / DVDs – 158 if you want to know) and some 22.4 Gb of data transferred I was all done. Now I just have to find a sensible way to dispose of my CDs rather than sending them to landfill. Any ideas would be welcomed in the comments.

Oh and for those of you wanting to know if it’s sensible to push all of your backups on to some local HDs can I point you to my earlier post on dropbox where most of my files have now been backed up to. Great system.

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Upgrading to VMWare Fusion 3

Posted: December 1st, 2009 | Author: Peter Neal | Filed under: Tech | Tags: , , , , | Comments

So my aunt called me this morning and asked me to pop over and upgrade her VMWare Fusion 2 to the new version 3, which I had persuaded VMWare to give her a free upgrade to, after biting the bullet and buying version 2 as a replacement to parallels one day before the period for which they were offering free upgrades.

The upgrade process for the new program and her virtual machine went like a dream and in a little under twenty minutes after downloading version 3 we were up and running. This is, unfortunately, where the problems with VMWare tools began…

The initial installation ran the VMWare tools installer but it simply didn’t go anywhere and after about twenty minutes of waiting around for it I did some googling and came across this article on the VMWare site that advised me to uninstall the previous version of VMWare tools before proceeding. A few minutes later this was done, but now not even the installer ran.

After some additional googling I learnt that it worked by mounting an ISO to the virtual machine and then the hunt was on for where that file would be locally stored so I could manually burn it to a CD and side step this issue. After a good amount of time I found the ISO was stored here:

Library/Application Support/VMWare Fusion/isoimages/windows.iso

After a little playing around I copied it to a usb and mounted the usb in windows and voila I could now install the VMWare tools successfully. If it hadn’t been for the problem with VMWare tools this upgrade would have been an hour at most job, but as it was it took over two hours (ouch) so if any of you are having the same problem, rest assured that the solution really is quite simple.

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Handbreak updates to 64bit

Posted: November 26th, 2009 | Author: Peter Neal | Filed under: Tech | Tags: , , , , , , | Comments

Handbreak

Diligent as you may be sparkle is not always reliable for letting you know when an update is available and it was down to the guys and gals over at TUAW to let me know about the release of the new version of Handbreak (0.9.4), which is now 64bit compatible!

If by chance you haven’t heard of Handbreak before, it’s the leading free, open-source video transcoder available for the Mac (as well as PC and Linux platforms). It can take your .avi files or dvds and turn them into sparkling new mp4 files (with default options including encoding for iTunes, the web and the like) or anything else your heart desires.

I can highly recommend it, though running on a newer Intel Core Duo Chip or above is essential as video transcoding takes a surprising amount of time and the slower your processor the longer it takes!

Anyway find the update here.

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