Argh! I’ve had a really frustrating time with Google Analytics over the past few days. So…

I was adding Google Analytics to one of my client’s brand spanking new Google account (see my earlier comments about a fragmented Google here) and somehow I managed to create two accounts, each with analytics profiles.

After setting up Google Analytics on her new WordPress site and leaving it a while, I could see which of the two accounts and thereby the two profiles was working.

It was easy enough to delete the profile. The “edit | delete buttons” are next to each of the profiles. Deleting the account, however, was a bit more difficult to find as there is only an “edit button” next to each account.

The problem was not necessarily difficult to find a solution for, although the first entry for the google search “delete google analytics account” actually produces a help result for deleting a profile not an account.

When I saw it wasn’t what I wanted I went straight back to the results page and at position eight I found this post which came with handy photos, although I think this is clearer:

It did however highlight what I think is a significant flaw in the Google Help Pages – no images (answer here).

It also builds on my earlier post about fragmentation, why isn’t the visual design between the two different delete methods the same? What is the benefit of a different visual interface, a warning can still be provided after all.

Like most of us I’ve been the frequent and appreciative beneficiary of the wonderful talents of the Google engineers, however, all too frequently I experience the downsides that are a clear consequence of the fragmented results of a company run by engineers (and sometimes I think for engineers). Take this most recent experience:

At the beginning of last year I setup Google Standard Apps for one of my clients. It is really the perfect solution for practically any business (to be honest though I know some people who pay for the business version I can’t really see the advantage; what SME really needs more than 7gb of email storage per account?).

At the same time I moved them over to my hosting account (only £25 a year inc. setup of the Google Standard Apps) but for the moment that was all she wanted to do, although we discussed re-vamping her website, we decided to leave it for the moment.

So at the end of last year we started to discuss a revamp and over the last few days we have done exactly that. In just a couple of days, with a few adaptions to a free WordPress template (cleanr if you’re interested) and we got the new site up and running. Check it out here if you’d like to take a look.

As part of this process I had to setup Google Analytics for her site and as experience has taught me rather than adding it to my account (after all I’m probably the person most likely to use it for her) I prefer now to set it up in an account in my clients name.

Now my client uses a private msn email address rather than Google. So I had to setup a new Google account for her. It is possible to setup a Google account using another email address so I used her work one (from a Google Standard Apps account) and off I went.

It surprised me that there is no method within the Google Standard Apps account management interface that would allow me to add a Google account for an individual user (or at least an administrator) or to link an existing account in any other way. Just so everything was under one roof so to speak.

It seemed a natural leap for me to assume that if you were going to use Google Apps for your website then you would likely be going to use Google Analytics, Google AdWords, Google AdSense and maybe Google Checkout to think of just a few; all of which you need a Google account for.

In the SME arena (mostly under 25 employees) if you’re a business owner then setting up an additional account for a business is pretty straightforward, though an unnecessary extra step, but if you are hiring someone to do it and you’re not sure what is going on this can place alot of power in the hands of your consultant.

Anyway to get to the point, you have to activate each of these services, individually authenticate them. For example, if you’ve verified your Google Standard Apps account, you still need to verify your Webmasters account, your Analytics account, and so on.

This all adds additional costs, additional time, and additional hassle. It’s the perfect example IMHO of an unnecessarily fragmented service. This seems to be something Google is attempting to solve (see Analytics in AdWords) but it doesn’t seem to be taking the easy route. So come on Google cut us some slack, start integrating your services.

Oh and before I go. Why do we need a separate account for Google Wave?